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Special Requests - Sell Your Diamond - Place An Order | |
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| | | Adiamond.com's fine diamonds and timeless jewelry should meet or exceed your expectations. However, if you are not completely satisfied, we are pleased to offer a (10) ten day money back guarantee on all loose or set diamonds, and a thirty (30) day return policy on jewelry items.
To return or exchange an item, simply:
- Call Adiamond.com customer service at (866) 616-5200 to obtain a return authorization number.
- Secure your item(s) and all the original packing materials, including Adiamond.com security tag, return form, packing, in a plainly wrapped cardboard box (the post office has these available if you do not).
- Send the package by Priority Registered Mail, as this is the safest way to ship high-value items. For your protection, please insure the package for the full amount of the invoice plus shipping charges. However if the value of the items being returned is over $500, we recommend sending the package via USPS as FedEx and UPS will not insure goods over $500. Adiamond.com is not responsible for items lost or damaged while shipping.
- Clearly print your name and address on the outside of the package in the return area and ship to:
Weinreb & Friedman
1312 Reisterstown Rd
Baltimore, MD 21208
- Please be careful: You should NOT write Adiamond.com, Diamonds, Jewelry, or other luxury-related words anywhere on the package, as this invites possible theft of the package.
Returns are simple, but are subject to certain rules:
- Packages without a return authorization number will not be accepted for refund.
- The item MUST be received at Adiamond.com WITHIN TEN (10) days on diamonds and THIRTY (30) DAYS on jewelry from
the date the shipment was delivered the order from Adiamond.com. Any items received after this ten (10) or thirty (30) day period will not be accepted for refund.
- Each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to client negligence will not be accepted for refund.
- The original Adiamond.com security tag must still be on the item in order for refunds to be processed. Adiamond.com will not process the refund otherwise.
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